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Partner profile

Citizens Advice Bureau

HQ Citizens Advice Bureau, 3rd Floor North, 200 Aldgate street, London, EC1A 4HD
08454 040506

About us

Citizens Advice is the national association for Citizens Advice Bureaux across England and Wales - setting and monitoring standards, providing support, guidance and services. 

The governing body of Citizens Advice is a Trustee Board whose members are both company directors and charity trustees. 

The Trustee Board is responsible for supporting the aims and principles and developing a strategy for the CAB service. 

The Board delegates operational and staffing matters to the Chief Executive of Citizens Advice. It receives funding from government and other sources to cover the cost of the organisation and to support the services provided to affiliated Citizens Advice Bureaux. 

Citizens Advice operates broadly under similar rules and regulations to those governing executive Non Departmental Public Bodies (NDPBs) and, as such, it is subject to a comprehensive review every five years.

We offer

Every year our advice helps over two million people, and our campaigns for better policies benefit even more. 

21,500 volunteers make our work possible. 

As well as being able to visit any of our 3500 offices located around the country there are also many factsheets, sample letters and guides that can be downloaded from the website

We support

  • Avon
  • Specialists, Experts, Research
  • Legal
  • Cornwall
  • Somerset


Citizens Advice Bureaux offer free, confidential, impartial and independent advice from over 3,500 locations. 

These include high streets, community centres, doctors’ surgeries, courts and prisons.

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone. Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. 

A growing number are piloting the use of text, online chat and webcams. 

Search online for your local bureau to see the full range of services it provides.

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